“Absolutely terrible- would give 0 if possible”
The location is good, but everything else is terrible. I booked two nights but only stayed one because I didn’t want to be talked to in a condescending tone any longer. The staff were extremely rude. There’s no night reception and they say you can ring the hotel next door for help. I rang to have the AC turned up a bit because the room was extremely cold and uncomfortable to sleep in. The woman told us to wait, so we waited 15 minutes, then rang again since the walk to the other hotel was less than 30 seconds. She said someone hadn’t brought the remote back yet and we said no. We waited a bit longer and someone else came and rang, saying they’d been waiting 30 minutes for someone to help them. At that point we had been waiting about 25 minutes ourselves, so we walked up to the other hotel as they had now taken the phone off the hook so you couldn’t ring them. When we walked in there were three women sitting there laughing and eating and they were extremely condescending and rude. After that it took another 15 minutes for them to come down and this is when she took the remote out of a locked drawer and we were able to fix the temp. We waited from 10:20 till 11:10 to get this problem fixed which is not acceptable and then to be talked to and treated how we were is appalling. Also they advertise the pool and beach club as part of it but just know you will have a minimum spend of 2000 a day to use it which we were also spoken to disrespectfully about this too. She just told us we had to move expecting us not being able to pay simply because we were staying in the hostel. Also had my food taken off me before i was done eating.
Caitlin·2 maanden geleden