“Beautiful view and great location, but unfortunately let down by poor maintenance, cleanliness issue”
The property offers a beautiful view and is in a very good spot. The surroundings and scenery were definitely the highlights. Unfortunately, the room and service fell short of my expectations. Cleanliness was an issue, with ants and other insects in the room. Several lights, including those in the bathroom, flickered constantly, so I stopped using them. The air conditioning shut off automatically every 30–40 minutes. The bathtub was unusable because there wasn’t enough hot water; after about five minutes the hot water ran out. When I mentioned this, I was told the property had a very limited hot‑water supply shared among guests, making it impossible to fill the tub properly. Breakfast problems included being served hard‑boiled eggs instead of the soft‑boiled eggs I requested. The most disappointing aspect was the lack of assistance and slow staff responses. I reported the lights, AC, and hot‑water issues on the first day, but they were not resolved. There’s no telephone in the room, so guests must contact staff via WhatsApp, and replies were often very slow. Overall, the location and view are lovely, but the room maintenance, cleanliness, facilities, and service need major improvement.
Jennis·Een week geleden