“Sehr lautes Zimmer und bekomme mein Geld nicht zurück, obwohl ich dort wegen Feuer nicht schlief”
The hotel burned down and I didn’t get my money back! The fire itself was one thing, but I was left without a replacement hotel and had to sleep on a neighbor’s couch as a lone young woman—unacceptable! The neighbor was fortunately very kind, but the customer service afterward was shocking: I’ve been waiting weeks for a refund. I was only reimbursed for the nights after the incident, not for the night the hotel burned or the night I slept on a stranger’s sofa. I wouldn’t write this review if it weren’t for the fact that the owner doesn’t respond to my messages at all. Absolutely not recommended! Even aside from the fire, the basement room was extremely noisy: the hotel sits directly on a tram line, and the constant rattling when trams passed woke me repeatedly.
Michelle·Een maand geleden