We booked this place for 5 nights of our short Sardinia holiday because all the reviews praised the hosts and the great experience. Unfortunately, our stay was terrible. We arrived, received the key to our room, which was clean but lacked a coffee station and had a mini‑fridge that was unplugged, emitting a bad smell and not working even after hours of being plugged in. The beds were very uncomfortable, especially the double bed; the mattress felt old and it was as if we were sinking into a hole on each side. I couldn’t sleep well. I woke up with a horrible back pain and discovered a spider in the bed/sheets that had bitten me twice. I couldn’t sleep for the rest of the night and felt so uncomfortable and unwell that I didn’t want to stay any longer. Communication during arrival was already difficult (we didn’t understand much), so I sent a message through the app using Google Translate, explaining what had happened, hoping we could reach a fair agreement. The hosts only said we could choose another room and did not consider a partial refund. They didn’t take into account that we simply didn’t want to stay after that horrible first night. We had to use the little savings we had to book another place on short notice, and the money we saved for the place we didn’t even stay in was lost. I wish they had been more considerate. In the end, we were lucky to find another accommodation, also in the countryside, that was wonderful and we were so happy – thankfully.
I think being a good host isn’t just about clean rooms or nicely arranged towels – it’s also about knowing how to handle feedback, even negative. When I messaged the hosts about what happened, they claimed I was making things up (uncomfortable beds, broken fridge, spider bites) – but I wasn’t lying. I wasn’t complaining either – I simply described what had happened and asked for their consideration and a fair agreement (a partial refund). But only I had a massive loss, having to pay for another accommodation + 1 sleepless horrible night – that did not seem fair. Unfortunately, I cannot recommend this accommodation based on our experience. I hope the feedback can be taken on board because the main building, with great infrastructure for a restaurant and more, has so much potential, and also the rooms with some small adjustments (better mattresses, better equipped, etc.).
Amrei·2 maanden geleden