Kubu Gena Guest House Canggu

The rooms were clean, the people were very kind, everything was wonderful, and the location was excellent. 😍♥️♥️🌟🌟🌟🌟🌟

Hande·4 maanden geleden

“Great location and views, but quite noisy in the mornings”

The staff was wonderful, the room was spotless, and the view from the room and balcony was amazing, especially the colors of the sunset. Plus, the location was incredibly central, making it super easy to get everywhere. It was very noisy, particularly in the mornings. The property is adjacent to a house where a kid would cry and a dog would bark every morning, making it uncomfortable at times. I was also disturbed by loud motorbikes from a neighboring guesthouse. Furthermore, because the kitchen was an open, shared space, I didn't feel comfortable cooking there

Denisse·4 maanden geleden

“Uncomfortable stay, poor maintenance, and lack of proper response from management”

Part of the staff was attentive and tried to help. The room initially appeared clean. I felt very uncomfortable during my stay, especially because of the constant presence of geckos in the room and the noise they made at night. It reached a point where I had to leave the guesthouse earlier than planned. I asked the staff to remove the geckos and seal the holes in the walls. They removed one, but others kept entering the room, and the gaps were never properly sealed. The issue was not resolved. I also asked to change rooms and made it clear that I was open to that solution, but I was told the guesthouse was fully booked. Later, when Booking contacted them regarding my refund request, they claimed that they had offered me another room, which is not true. I requested a refund, and the management told me to handle it with Booking. However, Booking confirmed that this should be resolved directly with the guesthouse. I have been trying for weeks to get a response, but they have simply ignored me. Additionally, common areas such as the kitchen and garden were dirty, which reinforced my concerns about overall hygiene and maintenance. I understand geckos are common in Bali, but throughout the rest of my trip, I stayed in other accommodations and did not experience this issue; no geckos inside the room, no excessive noise, and no concerns about cleanliness. This shows that the problem here is not unavoidable, but rather a matter of maintenance. I chose this accommodation based on its high rating, but based on my experience, I do not understand how that rating is justified

Isabela·7 maanden geleden

“Cool place to stay”

Very clean , very cheap , nice owners , bars restaurants scooter rental clothes shops all near , bed comfortable, WiFi 10/10. Cleaned everyday

Gary·7 maanden geleden

The room on the first floor was dark with cracked walls, and the shower area was cramped and uncomfortable.

Yevgen·9 maanden geleden