Alua Suites Fuerteventura - All Inclusive

“Great for kids and adults alike”

Lovely and clean, great for small kids, our room was right across from the kids pools and next to the playground. Nothing, it was great

Katarzyna·3 weken geleden

The photos I saw when booking were far from what I actually got; the bathroom walls were covered in hair, common areas had poor lighting, and some spots felt old‑fashioned.

Libertad·3 weken geleden

“Extremely disappointing service and unacceptable management response”

I booked Alua Suites Fuerteventura because it advertised itself as pet‑friendly, and the hotel sent me written confirmation that my 7 kg dog would be accepted. When I arrived at 12:00, three hours before check‑in, I was told the dog could only stay in the room and that a €50 daily fee would apply, a restriction that had never been clearly mentioned beforehand. With the room still unavailable and the dog barred from the common areas, I was left with nowhere to go. I asked Airan at reception for help, then escalated to manager Gemma. After an hour of waiting, Gemma insisted I had failed to provide enough information about my dog, even though I had already supplied the paperwork and received confirmation. She was discourteous, offered no solution, and told me I could either sit on a chair outside or leave the hotel and walk until 15:00. The manager’s handling of a legitimate complaint was disappointing, lacking empathy, ownership, and any reasonable alternative. A hotel that markets itself as pet‑friendly, confirms acceptance, and then leaves guests stranded is unacceptable.

Mario·4 weken geleden

“Wer gerne nicht viel Geld ausgibt und das typische All inklusive Klientel verträgt und keine Angst vor Kakerlaken hat is”

The location is good, the staff friendly, the surroundings tidy, and the rooms spacious. However, the hotel feels dated; everywhere there are large cockroaches, even in the bed, the pool is old and surrounded by too many lounge chairs, the music at the main pool is very loud, and the volleyball equipment is broken.

Simone·Een maand geleden

“HA SUPERADO NUESTRAS EXPECTATIVAS”

The hotel pleasantly surprised us. The staff were super friendly, the rooms generous, the bed huge and very comfortable. Everything was very clean, which is my top priority. The buffet offered a wide variety of dishes, all excellent. Check‑out is at 12 pm, but we were able to stay all day in the facilities—a nice touch not all hotels have. The location might be a bit far for walking to Corralejo’s center, but by car it’s only a few minutes, which isn’t a deterrent for choosing this hotel. I would definitely stay again.

Yurena·Een maand geleden