HESTA Hakone - GUEST HOUSE -

“Overall, an excellent stay, enjoyed the facility and the surroundings which is in nature”

The place was decent, with a spacious room in a cozy spot close enough to Lake Ashi and local eateries. The onsen was a nice bonus, only a small tax of 300 yen, and the staff were very kind, friendly, helpful, responsive, and chatty, which was great. Beds and sheets were comfortable, and they provided a yukata and coffee. On the downside, it felt a bit overpriced, and the 10:00 AM checkout was too early, making the whole stay uncomfortable and stressful since you’re paying a lot and have to rush. An 11:00 AM checkout would be more reasonable. I’m sure others feel the same, so please change the checkout time.

Mario·4 weken geleden

“Loved this place.”

The value and location were great.

Brent·3 maanden geleden

The traditional onsen was enjoyable, but the place feels like it’s starting to deteriorate. The shared room was exactly what you’d expect for the price (I was prepared for creaky beds), yet on the first day a guest got stuck in the bathroom and I almost did too; the alternative bathroom’s toilet seat was half detached from the bowl. The staff included a generally nice older gentleman, but he was not near the front desk for most of the day.

András·5 maanden geleden

The onsen was great, and the in‑room dining area was convenient, plus the walk to the lake was nice. I expected bigger beds from the photos, so I ended up using the futons, which turned out to be reasonably comfortable.

Paul·5 maanden geleden

The place was quiet and surrounded by greenery.

Courti·5 maanden geleden