“Crowded, Neglected, and Disappointing”
We stayed in the Residence Penthouse and it was a beautiful room with even better views. It was mostly peaceful with the exception of hallway noise in the morning. The shower was great but the bathroom is a bit weird since it has a large window with no window next to the toilet that leads to the terrace which doesn't offer much privacy. The view from the restaurant is fantastic. The rooms are old, the bed is hard while the pillows are thin and too soft. The check-inn was terrible. The staff seemed to not really care about the hotel guests because really Veranda has become a restaurant for wealthy locals to take selfies. The restaurant and lunch and dinner was packed with groups, more people than can fit at a table squeeze in and practically sit on your lap. This is crazy because we thought we were booking a relaxing quiet resort only to find it busier than any restaurant in the city. Guests wander the entire resort finding places to take selfies or pictures of each other. There is no staff anywhere to restrict their movements. There were times we came down and there were no tables available and the restaurant seats 50-70 people easily but maybe 100 with the way people cram in. There is no staff at either pool. The pool areas were left dirty with 1/2 eaten peanuts, uneiped tables, and lounge chair cushions stacked in a corner covered in leaves and dirt. The view from the infinity pool was a bit disappointing. I'm not sure why they needed a 1.8m deep end-to-end Infinity pool. You can do laps but not enjoy the view or you can cling to the wall to look at the ocean but you can't just relax or stand. It was also difficult with my 3.5 year old daughter because she is still learning to swim, I can't stand to help her, and when she gets scared she wants to climb on me which then becomes difficult to swim or float to the edge. There is a smaller pool in front but it was only 1/4 full so quite pointless. If you want a quiet retreat at a beautiful mountainside resort don't go on the weekends and don't go with high expectations. The Veranda of today is a shadow of it's former glory
Robertfe·2 maanden geleden