“Not accessible by grab”
The mattress was comfortable and the accommodation itself was nice. Before booking, we asked if Grab could reach the place because earlier reviews mentioned access problems, and they said there was no issue. But when we got to the address shown on Booking and Maps, we found an extra 10‑minute drive on steep, rocky roads that weren’t on the map. We had to pay extra, and the Grab driver was kind enough to bring us up. Not all Grabs could make the trip because of the poor road conditions. When we finally arrived, the staff told us the chef was unavailable, so the kitchen was closed. We weren’t told this beforehand, and with the remote location and no nearby options, we could only buy instant noodles at the accommodation. We would have liked that info ahead of time. We also couldn’t find a Grab to leave, even when we tried scheduling one through the app. The accommodation doesn’t provide transport unless it’s to the airport, so we ended up paying local drivers to get us out, which was very inconvenient and caused us to lose a lot of time. Additionally, the accommodation is far from the reception, and the staff poorly indicated how to reach it; they didn’t show us the path, which was also annoying.
Ariadna·Een maand geleden