“Excellent location and room. Customer service is appalling.”
The hotel sits in a great spot and the view is fantastic. The room size is just right for two people, clean and quiet, and housekeeping worked smoothly without making noise. On the downside, getting to the hotel from the airport train station is a little confusing. The room lacks cupboards and drawers, so there’s no place to stash small items or clothes. The main armchair was stained and dirty. At check‑in, the receptionist mixed up our email addresses for the two couples in separate rooms, which we only discovered when trying to join the loyalty program. We went back to reception to fix it, but they couldn’t, so they told us to email Customer Service. After several emails, the problem stayed unresolved, so we cancelled the loyalty membership.
Nikolaos2 weken geleden