We stayed at Linden Hall from 9th to 11th October 2026 and the experience fell far short of a four‑star standard. On the day of checkout we raised several complaints at reception and were told someone would contact us that same day, but nothing came through; we had to reach out ourselves and still received no reply. It’s frustrating to have to post a public review after giving the hotel a chance to fix things. Room 234 had a strong care‑home or hospital smell, likely because the window was left open; we arrived around 8 pm to find the heating off and the room freezing. We didn’t ask for an accessible room, yet it had an accessible bathroom. The room had five chairs for two guests, which felt odd. We moved to a smaller room with a smaller bed and a standard bathroom; the window was closed but the room remained cold with heating off again. No robes or slippers were provided, which is expected at a hotel of this standard. Overall the hotel looked tired and in need of major upkeep, with visible damp, water leaks, cracked paint and neglected maintenance—issues that question its four‑star status. Breakfast cost £24 per person per day; we expected a high‑quality spread, but specialty coffees were an extra £4 and some items cost up to £6 more. For that price, the portions and options were limited.
Danielle·Een maand geleden