Thanks to administrator Kateryna for quickly trying to resolve everything. After we requested it, we were moved to a room on the desired floor, and the bed issue was fixed the next day. For 5400 UAH per day with a discount (full price 8500 UAH) I expected a much better price‑to‑quality ratio. Instead of a proper double bed we got two single mattresses with a hole in the middle. The SPA was very slippery – anti‑slip mats are needed. I was most upset about dogs in the SPA, especially a wet dog on a chair in the aroma‑bath (50–55 °C) that gave off an unpleasant stale smell. Only after my complaint did the staff point it out and the animals were removed. In the rooms you can also hear barking and whining because of poor sound insulation. On weekends breakfasts aren’t prepared for full capacity: queues form for food and there aren’t enough seats at the tables. The kids’ room costs 120 UAH per hour or 800 UAH per day. The hotel overall needs updating. For the price I expected better organization, control, and comfort. I personally wouldn’t recommend this hotel.
Svyatoslav·3 weken geleden