“Statt "Small luxury Hotel of the World" Campingplatzfeeling”
The helpfulness of some staff was positive, and the breakfast on the departure day was fine. We arrived with high expectations because it’s a “Small Luxury Hotel of the World,” and we trusted that brand blindly, only to be disappointed. The property is very remote, hard to reach, and in poor condition. The pool, for example, is small and has long passed its best times. Fairly, we were there in the off‑season and everything was under construction and being fixed. Overall, the property felt more like a better campsite. A few examples that ultimately prompted our early departure: the booked room (a glamping tent) had a tiny bathroom whose door handle fell off on the first touch. We changed rooms – that one was nice but very dark. The armchairs on the veranda were dirty, and there were no gestures of care for guests’ wellbeing. The minibar prices were clearly overpriced, as were every service offered relative to what was provided. No attention to detail was evident, which should be standard in such houses. When we asked for a taxi, we were quoted a price that was triple the market rate. And when we tried to use the gym, the staff were sleeping on the floor. At no point did we feel we were in a luxury hotel, so we left early. We cannot recommend the hotel – there are better and cheaper alternatives on site in every respect.
Joachim·Een maand geleden