The location was good. We had booked a 3‑bedroom unit for our whole family for five days, but when we checked in at 3 pm we were told to contact the company because no rooms were available. Instead of the unit we booked, we were given a 1‑bedroom unit that barely fit us. We paid a lot to be comfortable but ended up too crowded for the first three days and had to move every day. We were supposed to check in at 3 pm, but at 6 pm we were directed to room 21 J. We opened the main door with the code, only to find the owner still in bed, having rented her unit out and expecting to leave for the airport. We had to wait for her to vacate, which was poor customer service. If you rent out a unit, make sure it’s available or rent after the previous guest leaves. The broker tried to accommodate us for the remaining two days, but the units were overbooked by various companies, even though I had a reservation since September. We were stuck in a smaller place with no refund, and the unit we were given had no hot water. The staff did their best but were following the owner’s orders.
Bessa·9 maanden geleden