“Though good location and value for money, the quality of service seriously needs an upgrade.”
The service manager and reception were well‑informed and helpful, but the rest of the team should step up. The room I was first given, No. 310, wasn’t cleaned or ready, so I was moved to Room 306. That bathroom was dirty, the exhaust grill was missing, and rusty iron had fallen onto the shelf. Whenever I asked for room service—food, crockery, or anything else—the response was slow and I had to call back several times. Food was delivered without plates or napkins, and at checkout the front desk didn’t know the prices of the items I’d ordered.
Alok8 maanden geleden