“Schöne große Hotelanlage mit vielen Mängeln”
We drove to the hotel and found a large parking lot at the entrance; a shuttle took us from the parking to the reception and then to our accommodation. The check‑in staff were very friendly and helpful, and the porter assisted with our luggage. It appears to be a very large hotel complex with an enormous pool area. We booked a Premium Suite with two bedrooms. The room greeted us with a fruit platter at arrival and departure. The décor was modern and nice. There are five pools, one for kids, one adults‑only, and a heated indoor pool; all are large, and the main pool is huge. The beach is beautiful—a kilometer‑long sandy stretch. There are plenty of loungers and umbrellas at the pools and beach, and plenty of showers. Several themed restaurants (which we didn’t use) and a main restaurant are available. The beach bar offers snacks, and the back pool bar (Premium area) serves grilled lunch. Drinks at all bars are good. The food (and desserts) at the main restaurant are good with plenty of choices for breakfast, lunch, and dinner. There is a large tennis court and a playground (climbing park) for kids. The hotel’s location is okay—about a 10‑15 minute drive to Ulcinj, though finding parking is not easy. The pools need renovation; as mentioned before, the complex looks nice at first glance, but closer inspection reveals everything needs refurbishment. The pool paint is peeling everywhere, with brown spots, and the pool bar floor is already cracking. Every table and chair is broken and dirty. The bar itself is very poorly furnished, and the same applies to the beach bar, where tables and chairs are broken and dirty. In the main restaurant, every chair is dirty, and the food is cold but good; there is a microwave at the buffet—we were there at the end of September/early October, so there were few guests, and the food could still be warmed with one microwave, but if the hotel is full… As mentioned, we were there at the end of the season, so there were fewer guests. Daily at the breakfast buffet, the same plates with sausage and cheese were displayed; the sausage sometimes smelled bad, and the cheese was dried out. The cereal was less and not refilled daily. Initially, the buffet was fresh and good, which is probably the case during the high season when more guests are present. The staff were sometimes unmotivated, with many sitting or standing with their phones. What bothered us about the room (we booked a Premium Suite with two bedrooms) was that it had a partition wall (slats) instead of a door, so it felt like a single space rather than two separate rooms, even though the photos made it look like two separate rooms. We paid much more for this room than for a double room, so we expected two separate bedrooms. The double bed was very uncomfortable (hard), and the two single beds were somewhat better. The whole complex could be arranged more nicely; the concept is there, but everything is somewhat…
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