“Schlechte Matratzen und Stühle auf unseren Zimmern in sonst schönem Hotel”
The hotel is beautiful and in a quiet setting. The staff are very friendly. The wellness area is also nice, including the outdoor facilities. The restaurant is wonderful with excellent food (although very expensive). The mattresses in both double rooms were more than sagging. The pillows were very simple and thick. You lie in the bed like in a hammock and the thick pillow under the head – you can imagine how the back reacts. In both rooms there were two chairs each that were also maximally worn out and partly dirty. In one room there was mold in and in front of the shower. In the other room more than half of the floor was covered with strong stains (they were old stains that unfortunately cannot be wiped away) that reached up to the wall. If only the beds had been better, the rating would have been different. Unfortunately no one responded, even though we mentioned the problems and left them in writing. At the reception we were told that these are lower‑price category rooms (125 € including breakfast per night). We were not informed about this beforehand and it does not justify the quality of the rooms. There was also no window screen in both rooms.
MarinaHá 2 semanas