“Полное разочарование”
The only good thing about this hotel is its location. Otherwise, I cannot say anything positive. I haven’t stayed in such a bad hotel in a long time. The staff’s attitude toward guests is completely indifferent—no greetings, no farewells, no smiles. Employees know nothing and don’t even try to help guests. Rooms lack a kettle! We asked the reception for a kettle, cups, and tea. The staff wrote down the room number, promised to bring it, we waited an hour in the room, but nobody ever came. After the spa, we had to repeat the request to another employee. In the end, only a kettle was brought. Cups had to be requested separately; they brought two cups and one spoon because the second was missing. Tea, it turns out, is only available in family rooms! Thanks to the maid who eventually brought it. Employees don’t even know the hotel’s own rules. Reception told us to take spa towels from the room, but at the spa they were issued on site. Rooms are ordinary but already worn out. The light fixture barely held, the fridge barely cooled. There is only one pillow per person, an extra one costs 5 €. The biggest disappointment was the spa, which we came for. The water in the pools was cold, the saunas barely warm. Around it is a mess, a lot of drunk visitors, everyone shouting, drinking, glasses everywhere. No one keeps order. There is even no background music. Instead of relaxation, you want to leave as soon as possible. We haven’t seen a worse spa. Breakfasts are ordinary, the same every day. They don’t serve fish, only show it! In the hotel photos, the buffet has salmon, but in reality it’s only available for an extra 6 € per 80 g. I do not recommend staying at this hotel.
VladaHá 3 semanas