Cormorant Boutique Hotel

The location was great!

Marisa·Há uma semana

“Fácil acceso y cómodo”

The room was booked for elderly guests and they were accommodated on the ground floor. I appreciated the easy access.

Marlene·Há 3 semanas

“enjoyable”

The staff were very friendly and helpful, terrific! The room was located outside the kitchen staff washroom and was very noisy.

Ivey·Há 3 semanas

The location was very good, close to many shops and beaches. The rooftop bar was nice, and the staff were helpful when reachable. The snack shop downstairs was useful for last‑minute items or snacks. The room was noisy because it was right below the rooftop bar, and every morning you could hear staff dragging tables and chairs around. It was also hard to get a hold of anyone after 8‑10 pm; we called the front desk multiple times to request a late checkout and nobody answered the phone—even after several hours of repeated attempts!

Zachary·Há 3 semanas

“非常非常非常糟糕的入住体验！完全不推荐！”

没有！完全不推荐！非常非常非常差的入住体验！酒店管理及前台服务都一言难尽！一塌糊涂！. 本人预订并全额付款7晚，退房时未提罚款，事后直接扣款，续住还被赶 这次替朋友预订且全额付款并全程由我跟进的入住体验，堪称糟糕。我通过Booking平台先后预订了两笔订单：第一笔4晚，后续又续订了3晚（订单均已确认并全额扣款）。没想到，从退房到续住，接连出现严重问题： 1. 退房时对罚款只字未提，事后直接扣款，剥夺解释权 朋友退房当天，前台全程未提及任何与“吸烟”相关的问题，也未告知将产生任何额外费用。直到退房离店后，我们才发现信用卡被扣了一笔250美金的款项。这种当面不说明、事后直接扣、甚至隔天去追问也未提罚款问题！直到通过平台留言才得知是“房间内吸烟导致的罚款”。这样的做法，令人无法接受——如果当时提出，我们完全可以当面解释清楚的！实际情况：朋友是在户外吸烟后，将熄灭的烟蒂装入烟盒，带回房间丢弃在卫生间垃圾桶（香烟购自酒店24小时超市）。酒店未做任何核实（如调取监控），也未给客人任何沟通机会，处理方式极不负责。 2. 账单混乱，扣款理由令人费解 退房时酒店未提供纸质账单，隔天去前台索取依然被告知没有纸质账单！仅允许用手机拍照。当朋友提及扣款质疑时，前台对扣款的解释居然是：“Booking平台没给钱，所以只能从信用卡扣。”依然未提“房内吸烟罚款”问题！我们是通过平台全额付款的消费者，这样的说法既不合理，也让人对酒店财务管理是否规范产生严重怀疑。 3. 续住订单确认后被超卖，导致朋友无房可住 最令人无法接受的是：我已全额付款续订3晚，平台和酒店均已确认订单。然而朋友到前台办理续住时，却被临时告知“超卖”，无法安排续住，不得不临时更换酒店。作为已付款的客人，却因酒店房态管理失误被拒之门外，实在难以理解。 前后共计7晚的预订并全额支付，结果却是：退房时未被告知有罚款，事后被直接扣款；朋友没能顺利住完，最后还因酒店超卖被迫换店。无论是服务流程、问题核实、房态管理，还是最基本的沟通透明度，这家酒店都严重失当，完全配不上“高档型”的定位。建议大家在预订前务必慎重。

Entai·Há 8 meses