“Absolutely terrible service.”
Nothing. This hotel will forever be on my blacklist, and if anyone ever asks for reviews, I’ll give it minus 10 stars for the treatment we received. The hotel cancelled our booking without any prior notice and only called us 30 minutes before we arrived. We were traveling for work from KL to Tawau and were stranded for the night without accommodations. No other hotels were available for walk‑ins because there was a major event in Tawau on the dates we were there. The excuse they gave us was flimsy, unacceptable, and unprofessional: they were overbooked, overlooked our reservation because it didn’t involve any online prepayment, and had already given our rooms to others. What a load of crap.
AzielaHá um ano