Best Western Carlton Suites

“Very awful smelling and not very clean. Will not stay at any of the best western locations due to our experience at this”

The location was convenient, but the room smelled like sewage and was awful. I found a dirty sock on the floor by the window and had to go to CVS for air fresheners. It was a very bad experience.

Walton·Há 3 semanas

The front desk/owner was friendly and accommodating, but the ice bucket, coffee machine, room floors, and stairs were not clean.

Alex·Há 4 semanas

The staff were excellent, the rooms were clean and neat, and the breakfast was good too.

Stone·Há um mês

“Nice little hideaway in Birmingham”

Getting to the interstate and nearby shopping was easy, and there was nothing to complain about—it was great!

Annette·Há um mês

“This stay just wasn't up to Best Western standards.”

The location and price were fine, but the bathroom floor was sticky. Throughout the night the guests in the room above us moved around, and we could hear their footsteps. We had just had a long drive, were exhausted, and managed to fall back asleep, but it wasn’t a good night’s rest. In the morning the smell of something they were smoking or vaping—definitely not marijuana—had seeped in through the bathroom vent and was extremely strong. We packed up and left without shaving or showering, skipping breakfast entirely. I went to the front desk, told them what happened, and they apologized and asked why we hadn’t asked for another room. We didn’t notice the odor until we entered the bathroom that morning. I feel we should have received a refund or credit, but nothing was offered. I understand you can’t control guests’ actions after the fact, but I’ll think twice before booking again at Best Western.

Larry·Há um mês