“Séjour agréable mais plusieurs points d’amélioration à envisager”
We stayed four nights at this hotel in two rooms. The setting is its main asset: located in the mangrove, with sea water at the room entrances, we fell asleep to the sound of waves. The infinity pool, open 24/7, complements the whole experience, as does the gym offering the essentials for maintenance. The bedding was also of quality, the beds were comfortable. The team was very caring and attentive. The owner recommended excellent addresses, the restaurant manager helped us resolve misunderstandings with his servers, and Jenny at reception was superb. Special mention to everyone for their love of local wildlife. Thank you again to the whole team for their welcome, availability and kindness throughout our stay! One of our rooms, however, had several problems. The AC did not work 3 nights out of 4, despite a technician’s quick intervention. The fridge leaked and ants were present, probably attracted by a dead lizard found under the fridge: my friend was bitten in his bed. Both rooms shared the issue of difficult locking and unlocking of sliding doors. Some services could also be reviewed. Cleaning was daily, but towels were only changed on request, even when their condition suggested an obvious change. The minibar had no price displayed: we thought the water bottles were free and found out on the bill. Laundry was charged per quantity (7 € for our 3-4 kg of laundry maximum), and it did not include ironing or folding: the laundry was simply washed then laid out on the terrace. The hotel has a lot of potential, and I hope our feedback can help lift the service quality to match the beauty of the place.
Clément·Há uma semana