“慎入 慎入”
The environment of the accommodation was completely different from the pictures. I asked customer service to move me to a different room because the one I had was very dark, but the staff’s attitude was terrible. The platform required a tourism fee of RM3, and the hotel staff demanded an additional payment; although the amount was small, I saw other reviews mentioning the same issue, which felt a bit like a small scam. After failing to resolve the matter with customer service, we chose not to stay at the hotel because the environment was dirty and awful. In the end, the hotel offered no solution for a refund.
VivianHá 4 meses