Holiday Inn Chicago Nw Crystal Lk Conv Ctr by IHG

The location was convenient, easy to access from anywhere, and our room was at the end of the corridor so no other guests passed by.

Jan·Há 2 semanas

The hotel was clean and the staff were friendly and helpful, but we ran into hot‑water problems; out of the three of us, only one managed a hot shower while the others got lukewarm at best. I reported it to the front desk and they checked it, yet still only one of us received hot water each day.

Teri·Há 3 semanas

“Not great, but worked for one night.”

The location is great, but our room wasn’t ready. Check‑in was at 3 and we arrived at 3:15; the front desk said it was ready, yet the cleaning staff were still inside and seemed confused why we were there. We couldn’t connect to Wi‑Fi and the front desk offered no help, appearing inconvenienced.

Kenzie·Há 4 semanas

“Okish, stay but not necessarily worth the price.”

The property was centrally located and easily accessible from the road. There was a small gym, which was good for those of us who need to work out. The breakfast and dinner options were nice, and the staff were friendly. We got two rooms and stayed for three days. The carpet in both was disguising as well as the soft cover around the frame of the beds. One of the two rooms was better cleaned than the other as well as better stocked – they got fresh towels every day and trash emptied while the other did not. Further, one of the rooms had curtains that didn’t close all the way and were significantly damaged at the top, letting in about 8 inches of light through the gap the full height of the window, which made it feel uncomfortable because, even though on the second floor, the air handler was right outside and there was roof top access. It was changed 201.75 more than I was supposed to have paid through booking, which the hotel shared was the damage deposit, which should be returned, but I’m still waiting for that.

Jenelle·Há um mês

“Nice location, but make sure your room is not by the pool or you will smell chlorine all night!”

It was easy to get to, but our room smelled like chlorine from the pool below, which really bothered my eyes. There were three of us in the room and we hooked breakfast vouchers, and when we got there we were told it was only for 2 people, so one of us did not eat. It was also warm in the room.

Kari·Há um mês