Hotel O Prayagraj Junction Civil Line Formerly Station View

“Disgusting”

I had an extremely disappointing stay. The actual location didn’t match the listing, and even the property name was wrong. To add to the frustration, I was forced to pay the full amount in advance. The whole experience felt chaotic, misleading, and utterly unprofessional. A booking platform should provide reliable information and a certain level of trust, but this was the exact opposite. I never expected such a lack of transparency from a platform like this. The inconvenience, confusion, and unnecessary stress ruined my confidence in the service. I will never book again, and I strongly urge the company to verify its listings properly and take customer complaints seriously instead of allowing such unacceptable situations.

Mehra·Há 4 semanas

I had a good stay.

Vipin·Há 3 meses

The room was very beautiful.

Meena·Há 4 meses

“Hotel Staff should become loyal towards the hotel”

The hotel is actually opposite the station, but the new name makes it hard to locate. A staff member was rude and started an argument when I added an extra person; he demanded an extra ₹300, which I paid. I told him I could cancel and rebook online, but he insisted I not cancel, claiming it would cost them money and that online booking would incur extra charges. So I paid ₹300 in cash. At checkout we were delayed and left around 2:00 PM instead of 11:00 AM, and the staff hinted I should pay more for the extended stay. I was about to do so, but later received a message confirming that adding one extra person was allowed at no cost, so I chose not to pay anything more. Afterwards the staff member used abusive language and accused me of trying to deceive them; I raised my voice in response, and the situation escalated into an argument.

Hitesh·Há 9 meses

The hotel was pathetic. I booked with breakfast included, but they never offered me any; when I asked, they said they didn't have money to provide one.

Sandeep·Há 9 meses