Courtyard by Marriott New Orleans French Quarter/Iberville

“The location for the value and the experience was top tier.”

The location was great. Breakfast wasn’t included.

Ola·Há um mês

“Great location and value-for-money.”

We stayed just one night in New Orleans and wanted a spot close enough to Bourbon Street but not right on the craziness, so this was perfect. We walked a few blocks to Bourbon Street and then returned to a calmer part of the neighborhood for a good night’s sleep. The hotel was clean and the staff were friendly. A light complimentary breakfast (typical of the hotel type) would have been a nice perk; I’ve stayed in the same chain before and they offered that. Also, the ice machine on my floor wasn’t working, which was a small inconvenience but not a big deal.

Ricardo·Há um mês

“Great”

Very convenient to everything, clean, and the staff were nice. The room needs more seating and fewer cabinets.

Ronald·Há um mês

“Wish they did better.”

I arrived at a convenient spot, but the power cut hit right when I was checking in. The lobby was filled with visibly upset guests, and it turned out the outage was due to a transformer outside the hotel, not a fault of theirs. I suspect those guests might have received some sort of compensation for their complaints, but I was checked out a day early because our towels weren’t being replaced. The person on the phone assured me it would be fixed, yet I kept getting Apple Pay notifications about declined transactions—apparently they were using the card number from Apple Pay instead of the actual card I paid with. Later I discovered I was overcharged: they billed me for the entire night instead of my remaining balance. This lack of professionalism is unacceptable. Even though the outage wasn’t the hotel’s fault, a decent business should offer some form of compensation when guests are left without water, electricity, or air during a July night, not just to those who yell at staff.

Selina·Há um mês

The location was great.

Jordi·Há um mês