Courtyard by Marriott Baton Rouge Downtown

The place was in a fantastic spot, yet the overall experience was just great.

George·Há 3 semanas

“Very Comfortable stay downtown Baton Rouge”

The room was super comfy, the sparking was a breeze, and the staff were pleasant, but the Starbucks nearby was shut, and the hotel’s own Starbucks‑style spot had almost nothing left.

Tiffany·Há um mês

“Very good”

The hotel was clean and comfy, though the breakfast choices were limited.

Gavin·Há um mês

“A nice stay but a billing issue marred the event”

All was fine but the whole stay was spoiled by the issue below. I paid the hotel the day before I arrived via booking. com and got the booking. com receipt. On leaving the hotel the reception was busy so I put my key in a key card box, which had other keys in too, since I had paid and had an invoice from booking so I had no reason to wait for one from the hotel. However, the next day the hotel billed me for the same night again (I saw it taken from my bank account - I didn't receive an emailed hotel invoice). When I emailed the Marriott Baton Rouge to point out the problem and to ask for a refund I just got a generic response which as good as said 'computer says no'. I tried again and got another dismissive generic response from their head office. On getting back home to England I spoke to booking. com who agreed there was an issue and said they would work to get a refund. After many emails with booking and being assured my claim was valid I have still had no refund from them (it is now mid June and I stayed at the hotel 19 Mar). So the booking. com response has been very disappointing too. I am very annoyed that the Marriott did not take my emails seriously and clearly wasn't interested in really looking into the issue. Thank heavens it was only for one night. My advice to all who stay - make sure you get an invoice from reception before leaving

Paul·Há 4 meses

“Bathroom was not clean and towels were not swapped out still had hair on them”

The hotel was downtown, right where I needed to be for work, but the front desk staff were rude and had a bad attitude every night of our two‑night stay.

Hay·Há 5 meses