i didn't know what 's problem, i had sent a request to inform my arrival time on the date before we book and got approval immediately. Started the afternoon of our booked date, i had sent many messages to the BNB host would like to have the password or instructions to check-in and update our arrival time, however, i got NO reply from the host until we arrived the BNB, we ring the door bell many times, but no one to open the door, finally, we sucessed to contact the person of BNB which mentioned in my booking, at first, he asked me to call other person via WhatsApp, but the number was NO WhatsApp registered😅, finally, he asked somebody(the son of the host) to open the door and let us go to our room, but the room type was different as we booked room with private toilet and became a shared toilet room, as at that time was nearly 11:00pm and the man agreed to deduct the room fee to us that we finally accepted. This was my first time to meet this over- booked issue , BNB say that this was the problem of booking, at the end, i still didn't know what the problem is. the communication with host, it should be checked all the messages and reply to guest
Cecilia·Há 2 meses