“Beautiful and would recommend but check your room first!!”
Breakfast, lunch, dinner, amazing staff, fabulous accommodation and location—everything was great, but when I booked there was no note that the room we chose was a non‑smoking room. We had a beautiful duplex on the top floor with a plunge pool and a Bali bed, and at arrival we were told we couldn’t smoke on our terrace, so we had to smoke in the car park three floors down. If that had been mentioned in the description, I wouldn’t have booked that room. The staff did their best and moved us the next day to a ground‑floor suite with a balcony where we could smoke, but they said we’d have to move again in four days to a smaller room, meaning three moves during our 10‑day stay. My partner paid an extra £400 to stay in that room for the rest of the stay, which raised the value considerably. The ground‑floor suite was amazing, but we should have known from the start that we couldn’t smoke on the terrace.
Debbie·Há um mês