Valens Hotel Downtown

“The stay was fabulous and the stuff as well .Big up valens team u the best”

Everything was amazing, and there was nothing to complain about.

Fethi·Há uma semana

The location was very good, and the overall experience was properly very good. The reception team were very helpful, but the cleaner was quite rude and could have been more polite and professional.

Maxamed·Há 3 semanas

“It is an ok hotel to stay for sleep only”

The location and the staff were generally good, and the room was clean enough, but the bathroom looked old and needed refurbishment, items broke quickly, two of six lights were non‑functional and the promised fixes never happened, and the breakfast was bad with a limited, unappealing selection.

Hanan·Há 3 semanas

“الطاقم ممتاز والموقع قريب من كل شيء”

The staff were very cooperative, especially Hussein who interacted and collaborated with guests and did everything possible to serve them. The family room was spacious with a nice terrace. The restaurants and services were all close by and offered many options. The self‑laundry service at the hotel was very useful. The breakfast needs some adjustments and additions.

Haydar·Há um mês

“Want a full refund”

Nothing. First of all, when I booked the hotel, I specifically requested 1 double bed and 2 single beds, which was an available option for the price I paid. As I had selected this option when making the booking, I expected to be provided with the room I had booked. However, upon arrival, we were given 3 single beds instead. The beds were also in very poor condition. An additional pull-out bed was added, but this was broken, with bent legs, and the mattress was covered in stains. The room itself also had a strong smell of urine, which was extremely unpleasant and unacceptable. In addition, the bell in the room did not work, one of the lights did not work, the air conditioning was leaking, and the fridge was not working properly. Whenever we put drinks or other items in the fridge, they would become very hot instead of being kept cold. There was also extremely loud music coming from other rooms further down the corridor, which we could hear clearly from our room. The music would continue throughout the night and made it very difficult to sleep. The condition of the room was also extremely poor. The kettle smelled strongly of spoiled milk and had mould inside it, making it completely unhygienic and unusable. The wallpaper was also coming away from the walls, and there was mould underneath it. To make matters worse, we also found cockroaches in the room. We reported this to the hotel, but despite raising the issue, nothing was done to properly address it. This made us extremely uncomfortable and concerned about the cleanliness and hygiene of the accommodation. The bathroom was also in an unacceptable condition. The shower was covered in grime and appeared as though it had not been properly cleaned, which made me extremely uncomfortable using it. The overall condition of the room and bathroom made me feel very stressed and uncomfortable throughout the stay

Khurram·Há um mês