“highly unpleasant experience”
Every time we searched for pet‑friendly lodging in Pretoria, Windmills Rest was the first result. We ticked the “are you traveling with pets” box as we always do with our dogs. On arrival, the owner’s wife had a complete breakdown because we brought our two Scottish Terriers. They’re medium‑sized dogs that’ve traveled with us for years and are used to guesthouses and other dogs. The owners were hostile and rude, saying they had to put a fence in the room we wanted for the night because the property has electric fencing around the perimeter to keep wild animals out, but they couldn’t guarantee our animals’ safety. The wife screamed that she breeds French bulldogs and her other dog is very aggressive. By then the dogs had greeted each other and there was no issue among them. The owners continued in a very aggressive manner, making us feel unwelcome. When we mentioned a refund, she screamed that we hadn’t paid yet and that they couldn’t refund us. We left shaking after this verbal attack and tried to find another pet‑friendly place in Pretoria. I’m relieved we didn’t stay; the premises and surroundings at Windmills Rest were definitely not up to standard, and the pictures on their site don’t match the property at all. The rooms are raw cement from the outside, the property is untidy, and it looks more like a landfill than a guesthouse. I want a full refund.
BevvieHá 3 semanas