“Beautiful Tzoumerka, but unfortunately a very disappointing hotel experience.”
The Tzoumerka area itself is absolutely beautiful, the hotel has a charming vibe and is surrounded by wonderful scenery. The property has a lot of potential and could easily be the kind of hotel described in the many positive reviews we had read. Unfortunately, during our stay, the reality was very different. We nevertheless very much enjoyed exploring this spectacular region. Unfortunately, the hotel itself was very disappointing and did not match the many positive reviews we had read before arriving. Based on our own experience, as well as conversations with other guests at the hotel, both Greek and international, none of us could identify a single aspect of our stay that matched the overwhelmingly positive reviews we had read here before arriving. We genuinely struggled to understand the striking gap between those reviews and the reality we experienced. The standard of cleanliness was very poor. There was visible dust, and the bedding were not clean. These were not minor housekeeping issues, but basic standards of cleanliness that we would expect from any hotel, regardless of its category. Breakfast was extremely poor and very limited, and some of the food and drinks served were simply not fresh. The orange juice had fermented, and the milk was spoiled. It is therefore particularly difficult for us to understand the numerous reviews describing the breakfast as “excellent”, “rich” or “varied”, as our experience was the complete opposite. Communication was extremely difficult, as the staff members we encountered did not speak English, making even basic questions and requests unnecessarily complicated. Also, given the quality of the dinner we were served, we cannot understand why it is so frequently highlighted as one of the hotel's strengths in other reviews. Families travelling with a large 7–9 seater vehicle should also be aware that both access and parking are extremely challenging, to say the least. We arrived with reasonable expectations and are generally very easy‑going travellers. We do not expect perfection, and minor inconveniences and even lack of basic communication would never cause us to write a negative review. However, cleanliness and fresh food are fundamental elements of hospitality, and unfortunately the hotel fell far below an acceptable standard in all of these areas.
RachelHá 2 meses