“Disappointing Stay – Poor Cleanliness and Lack of Service”
The place sits a reasonable distance from Sorrento’s town centre, beaches, and beach clubs. The stay was disappointing: the room didn’t match the photos, cleanliness was awful, and we only had one cleaning in five nights with barely replaced towels. Someone entered our room while we were out, yet no cleaning took place, which was unsettling. The heated towel rail in the bathroom was broken, and poor ventilation left towels damp all stay. We were charged an extra fee for a “late” check‑in at 7 PM, yet no staff appeared at reception for the rest of our stay, regardless of time. Overall, maintenance was poor, housekeeping almost nonexistent, extra charges unjustified, and customer service absent. I would not recommend this place.
Lincoln·Há um mês