Hotel Serra Nevada

“Superou nossas expectativas de forma muito positiva”

We really liked the accommodation and the hotel’s facilities, and everyone was extremely welcoming.

Paulo·Há 4 semanas

“O hotel é bom, com excelente atendimento, mas possui pontos que podem melhorar.”

The reception staff are excellent, the cleaning is spotless, and the location is good; the flexible check‑in is a nice bonus and the pool area is pretty cool. However, the breakfast could be improved: there is little variety, and although they say breakfast is served until 11 am on Saturdays and 12 pm on Sundays, if you arrive after 10 am the buffet is outdated with no refilling, as if only leftovers are left. The breakfast staff seem to hover over guests, pressuring them to leave and watching how much we eat; if they had refilled the food it would have been fine, but that didn’t happen. It makes no sense to advertise late breakfast if the quality isn’t consistent. The beds with wheels are annoying because they keep moving out of place. The shower pressure could be higher, and the kids’ area could stay open longer.

Fabiane·Há 4 semanas

Excellent, great location, attentive staff, wonderful breakfast, and I’ll return as soon as I can.

Castro·Há 4 semanas

All the staff were pleasant, the coffee was delicious, and there were bicycles available for rides! I had no unpleasant experiences.

Celina·Há 4 semanas

Breakfast was very good, and the reception staff were friendly and efficient. On the downside, there was a delay with the check‑in time, and we had to change rooms because the reserved one wasn’t ready. Also, I asked for champagne or wine glasses because there were none in the room, and even though they had them available, they wouldn’t lend them, saying guests were breaking or stealing them. That was rude and unnecessary; a hotel of this size shouldn’t act like that and withhold basic items that any Airbnb would provide for half the price of this hotel.

Alexandre·Há um mês