I booked a decent hotel for the price I paid, in the location I needed, and the room was spacious. However, I specifically requested a room with two beds and received confirmation, yet when we arrived around 11 pm we were handed a double bed. The reception was empty, no one answered the phones, and the guard who had the key couldn’t help. We ended up staying in the room they gave us, which was extremely inconvenient. The next morning I told the staff at reception about this, but they were indifferent and didn’t even try to apologize.
EkaterinaHá 11 meses