Bankton Rooms & Lodges

“Never given a bad review before but this place left me fuming”

When we got there, everything was shut. I had to call someone and get guided through the check‑in process, then I had to complete an online check‑in that took forever before I could actually enter the hotel. Later, I saw other guests also struggling to check in. Finally a staff member arrived and treated everyone with a really bad attitude, saying the check‑in was bad and that this was normal for hotels. She was rude, patronising and argumentative, as if we were all at fault. No staff were available to help, there was no security, and all food outlets were closed. We asked for a refund so we could leave for a place with proper amenities, but we were denied and had to stay in a very awkward situation. I definitely would not recommend this place. The woman we dealt with clearly has no idea how other hotels operate and should not be handling customers with that attitude.

Samantha·Há 3 semanas

The reception was exceptional; the staff member on site, despite the language barrier, was very friendly, professional and helpful. It was a pity there weren’t many dining options available when we arrived at 19:00.

Ravel·Há 3 semanas

“Very nice rooms. Recommended.”

The room was beautiful and spotless, and the setting was absolutely charming—highly recommend it. I didn’t appreciate having to pay a deposit that exceeded my entire stay.

Eric·Há um mês

“Lovely stay at Bankton Rooms”

The staff were brilliant—accommodating, friendly and helpful. The meal at the restaurant was fantastic, followed by a drink in the cosy bar area. I stayed in the main building, which had a large bedroom and bathroom. The pre‑arrival information was a bit confusing; I was hoping for breakfast after such a nice dinner, but Bankton House doesn’t offer it. The staff did point us toward a nice local breakfast spot.

Ben·Há um mês

“Had a lovely few days away lovely room, restaurant was good so was the bar and the staff excellent”

We loved the woodland setting; the room was amazing with everything you need for a getaway. It wasn’t a complaint, but the room got very hot at night—opening the windows fixed it.

Wendy·Há um mês