Hotel Viking

“great location abd overall a fairly good stay”

The staff were friendly and obliging, and the location was great with very comfortable beds, but the bathroom was too small and the view was awful—just another rooftop with equipment. At breakfast, five meals were delivered while mine was forgotten, and by the time I got it, the others were long finished.

John·Há um mês

“Would not stay here again and would not recommend it to others.”

Marina Ambrose at the front desk is a gem; she was unfailingly helpful. The room AC was very noisy and disrupted sleep, the chairs in the breakfast room were very uncomfortable, and it felt like pulling teeth to get heavy cream. The room cleaners had no English.

Barbara·Há 2 meses

“Disappointed- it was like the hotel was not quite ready to reopen. Many kind staff members, they handled these issues th”

The location was great and many aspects of the remodel were very nice, yet we had a wedding block and several guests suffered from faulty air conditioning. The weather was warm, but a hotel of this nature and cost should have a flawless AC system. One elevator was out of service, and my first room had a portable air conditioner that kept us up all night. We moved to another room, but the staff put the bride’s parent in a room with a portable AC—moving rooms on the morning of such a significant day was unacceptable.

Anne·Há 3 meses

“It was a complete and utter disappointment peppered with blatant incompetence.”

Absolutely nothing good. It was a terrible experience from start to finish and I didn’t even stay the night. I had to find a valet person upon arrival; it’s ridiculous that they charge extra to park your car. We waited almost an hour to check in in a hot lobby. When I complained about the wait and the valet charge to the front desk lady, she shrugged and didn’t care. I booked a 2‑queen‑bed suite with a pull‑out bed, but the room door opened to a 1‑bed “junior suite” with no couch and no second bed—exactly what I didn’t book. They want luxury rates for a Holiday Inn experience. After the lobby situation, we went back downstairs to complain, but the line still snaked around the hot lobby to the door. When I finally got the incompetent desk lady’s attention, she said, “we gave you what was available. It’s a junior suite.” I told her I booked that over a month ago and it was not what I had paid for. After much back and forth, we cancelled and left. The only manager in sight was the Food and Beverage manager, who was just as incompetent. When I asked for help with the valet, he pointed me to their desk. I said I know where the valet desk is—I need a valet! It was an awful experience all around. The air conditioner was broken in 90% of the hotel, including most rooms, during a heatwave. They had just renovated and were celebrating their 100th year in business—total embarrassment and failure. Don’t waste your time or money at this dump. Everyone else in the hotel and lobby was complaining about the same things.

Anthony·Há 3 meses

Good location and delicious breakfast, and the parking valets were great. It was impossible to reach the front desk, and there was no in‑room dining available even though it was advertised.

David·Há 3 meses