WoodSpring Suites Austin Central

nothing. Absolutely unacceptable experience. I have never been this disappointed with a hotel. I arrived expecting a normal check-in experience, but there was literally nobody at the front desk. I waited in the lobby for HOURS, starting at 1 PM, and not a single staff member showed up to help us. And it wasn’t just me. There were approximately 15 OTHER GUESTS standing around waiting to check in, with absolutely no communication, no updates, and no one taking responsibility. How does a hotel operate like this? How do you accept reservations and take people’s money but fail to have anyone available to check guests in? We traveled to Austin for Freaky Deaky, and instead of enjoying our trip, we wasted hours sitting in a lobby wondering if anyone was even going to show up. The complete lack of professionalism, communication, and basic customer service is honestly ridiculous. Guests shouldn’t have to chase down hotel staff just to receive a service they’ve already paid for. I am extremely disappointed and will absolutely not be staying here again. I requested a full refund and penalty-free cancellation because this experience was entirely unacceptable. Save yourself the headache and book somewhere else

Peter·Ontem

How clean it is. The staff is very helpful

Victorian·Há 5 dias

“It’s clean and feels safe, but smells awful and the bed is really hard. Sufficient for the one night, I wouldn’t want to”

It looked clean. Everything smells like weed smoke

Hilary·Há uma semana

“I couldn’t get out of there fast enough in the morning.”

The beds were completely unacceptable for a motel charging $142 a night. No coffee service except for an automated machine. The location was near a major highway

Egidio·Há uma semana

“Das Zimmer war nicht sauber.”

Das Zimmer war nicht sauber als ob dort nicht geputzt wurde. Wir hatten ein Viererzimmer aber nur ein Handtuch. Die Handtücher die uns auf Nachfrage gebracht wurden, waren auch nicht gerade sauber. Wir hatten ein paar Probleme mit dem Strom, mussten uns damit aber selber auseinandersetzen. Das Zimmer hatte zwar eine Küchenzeile aber keinerlei Ausstattung. Einen Föhn gab es auch nicht

Dorina·Há 2 semanas