Jade hôtel and spa

“A visiter !!!”

The setting was exceptional, absolutely nothing was negative.

Jeremie·Há um mês

The hotel is still beautiful, but compared to last year it feels mediocre. We found hair on the bed, the crib sheets were brown with hair, and the crib itself had handprints that needed washing; our daughter didn’t sleep on it because I feared a blocked nose. At the price of the room, it’s illogical that we could hear car noise all night. Breakfast had a family of six, so when my husband and I arrived only pastries and juice remained, nothing else, and no refills until I asked; in the end I was told how many samoussas I wanted fried. Your sheets with bleach? The room costs almost 300 euros a night; either use all‑white sheets so the bleach isn’t visible or find another solution. The kettle is full of limescale. The tea packets are all Lipton, no variety. The toilet lighting is very dim, the floor mat is dirty. Last year I was impressed—clean and classy. I’m a bit disappointed, but I understand you’re doing your best. I hope next time I’ll find a place as good as before. Sincerely.

Nourdati·Há um mês

“Séjours gâché. Escroquerie, danger électrique,piscine non sécurisé, four et plaques en panne...”

The setting and view are nice, but the hotel charged us twice for breakfast even though it was included in our booking, and we threatened to file a complaint for fraud to get a refund. In the two‑room house, the electricity is not up to code (overheating risk, possible fire), extension cords lie on the floor to plug in the AC, the stove and oven don’t work. The spa’s 30 minutes don’t include the hammam or sauna, just the jacuzzi.

Marjorie·Há 2 meses

The front desk staff don’t force a smile and lack professionalism, likely due to insufficient training. The same person who prepares breakfast also handles reception and the spa: how can one person multitask and deliver the level of service advertised on the site with the slogan “your tropical refuge where tranquility meets unparalleled luxury”? We’re entitled to 30 minutes of spa access with our booking. The spa is frankly uninviting; we see the cleaning lady sweeping the massage table. The services are pricey for the facilities offered. The booking platforms need updating because advertised services don’t always match reality. The restaurant is listed as available but isn’t operating. The pool photos are very flattering, showing a bright, sunny space, but on site it’s dim, aging, and doesn’t let you enjoy natural light. The rooms are beautiful, well decorated, and the mattress is comfortable, but the pillows are too soft, lacking support. We asked the cleaning lady to change the pillows, and she did, which we appreciated. Another issue: the safe doesn’t work. The TV malfunctions due to a Canal+ problem. Finally, soundproofing is insufficient, if not nonexistent.

Fallard·Há 2 meses

The view is great.

Hairia·Há 2 meses