Gia Bảo 2 Hotel

“Worst management”

I had a very disappointing experience with this hotel. Even though the property was fully sold out, rooms were still listed on OTA platforms; I booked and traveled to the hotel, only to be told around midnight that no rooms were available. The front desk said the manager had failed to close online availability, and there was no apology or accountability from the staff. Being left without a room after arriving late at night is unacceptable, especially when the issue was clearly internal mismanagement. This shows very poor operational control and customer service. I strongly recommend the hotel review its inventory management and staff training to prevent future guests from facing the same situation.

Thanh·Há 7 meses

The hotel is centrally located, close to many eateries, and the room’s price matches its size. There is an elevator serving floors 1‑3, yet you still have to carry your suitcase up one flight of stairs before reaching the lift.

Yến·Há 7 meses

I was really impressed with the value for money at this hotel, especially considering it was New Year's Eve. They had a 24-hour reception, and they even provided disposable toothbrushes and shower gel. However, things took a turn when I saw the extra charges - a 200,000 VND tax for New Year's Eve, and an additional fee if you paid by credit card.

Tarak·Há 9 meses

Unfortunately, my experience at this hotel was completely ruined by the staff. They seemed grumpy and unfriendly from the moment I arrived. It was like they were trying to make my stay as unpleasant as possible.

Nik·Há 2 anos

“if you just want a bed and close to shops, this is the place to stay”

I was really impressed with the staff at this hotel - they were super helpful with my luggage. However, things took a bit of a turn when I got to my room. I was expecting a kettle, but it wasn't there, and when I asked for one, I got a dirty one. To make matters worse, the room was supposed to have a fridge, but it was broken and leaking all over the floor. And when I asked for ice, they didn't have any.

Camilla·Há 2 anos