Best Western Chula Vista/Otay Valley Hotel

“Relaxing, went as plan, comfortable.”

It was close to Sesame Street, the staff were kind, and breakfast was clean, organized, and ready; I can’t find anything to complain about.

Brandy·Ontem

“Great overnight stay post concert”

The hotel was clean and in a convenient spot, and the staff were helpful and friendly, though the building and rooms are older, overall it was very clean.

Deborah·Há 6 dias

“Desayuno completo”

Solo nos quedamos una noches, sin embargo todo estuvo muy bien. Que el acceso es abierto, pero en general todo muy bien

Annie·Há uma semana

“Error on my checkout and false promise on remedy”

I only stayed because it was too hot in my house and I had to teach some online classes so needed a quiet comfortable place. Property was a bit run down but not terrible. I specifically asked in advance and it was confirmed that I could do a 12pm checkout because the online class I was teaching ended at 11:30. At 11 on the dot, staff started banging on the door and kept banging it open even though I had the security lock on. Then just a minute later, the staff started calling the room. I couldn’t answer because I’m in the middle of teaching a class so I just had to pick up the phone to make it stop ringing and they kept calling. After my class was done, I went to the desk and asked what happened to my late checkout and that they interrupted my class, manager said they forgot to check the notes and was sorry and he wanted to give me a discount for the error but I had to go through booking to request a discount. I did, he never followed through and no discount was applied. I know stuff happens but don’t fix it by falsely offering a discount

Crawford·Há uma semana

The location. Noisie

Luis·Há uma semana