Margaritaville Island Reserve Riviera Cancún - Karisma

The service was very good. The fridge should have been stocked with more items for the minibar.

Karina·Há um mês

“Horrible customer service”

The experience was horrible; my family and I will never go back to Margaritaville again. It needs new management. One server and one bartender were the only staff we interacted with.

Garcia·Há 2 meses

“Fantastic holiday . Great resort.”

We had a fabulous time at this resort and I would recommend it to anyone looking for a relaxed and fun and you on the Riviera Maya. Pros Staff - what makes this resort really special is the staff. Everyone is so friendly and helpful right through from the front desk, to the waiting and bar staff, island ambassadors and housekeeping and cleaners, bell hop, security. Everybody says hello and can’t do enough to help you. Food - great food everywhere. Lovely beachfront restaurant. Great taco place. Other 2 restaurants great too. All meals were great. Plenty of choice. Island ambassadors- concierge there to help with you every need. Super friendly and respond to messages quickly. Massive thank you to Bélkim and Karla for all the assistance they gave us in our vacation. It really ensured we had the best time. Activities - fun daily activities. Craft, painting, paddle boarding , volley ball, yoga. Lots of choice. Some events on beach in evening and variety of shows. Fun entertainment team. Loved the prawn cerviche making with Itzel, Tony and Cesar. Thanks. Accommodation - low rise. Nice layout. Very clean and tidy. Nice rooms. Very comfortable beds. Resort facilities- plenty of pool options. Constantly kept clean and tidy everywhere. Nice bar and restaurant options. Nice layout. Location - out of Cancun but near enough to reach for days out or trips. Close to lovely little town of Puerto Morales which is worth a visit. Uber and taxis easy. Secure. I often think you can tell more about a business when things don’t quite go right and how they handle it than when things go really smoothly. We had a minor issue and we’re not happy with our room. The staff went above and beyond to find alternative options for us when the hotel is that quite high occupancy. Massive thanks to both Oliver and Heidi on the front desk for helping us move to a different room which was. Cons Reserving sun loungers - was really surprised that so many loungers were reserved very early in the morning. We always managed to find somewhere but the resort was quite high occupancy so little choice. I feel if reserving was discouraged then there would be an ample flow through the available beds. This was just a bit of a nuance. Spa sales - being asked 3 or 4 times everyday if I’d like to book any treatments in the spa was a bit annoying

Cathy·Há 6 meses

The place was quite not too crowded. We did not get the ocean view even when we booked for it. There were minimal food options and additional fees for beds on the beach.

Michelle·Há 6 meses

“Beautiful, small resort for reasonable price.”

It was smaller scale than most all‑inclusives. The staff were extremely friendly. Check‑in and check‑out were effortless. Public areas and the beach were well maintained. The only downside was that poolside towels weren’t always available, and the bathroom mirror needed replacement because the glass had black spots where the mirrored glass was missing.

Jonathan·Há 6 meses