Ottilia Heritage

The hotel is a newly built, elegant place in the old brewery, with every amenity, bed, and public area rated 5 stars and meticulously designed. The staff were friendly but not very efficient when I ordered a cab, asked for the bill, or dealt with noise complaints. Management didn’t seem as professional as one would expect from such an impressive property. I avoided room HI2 if possible. Noise from hotel maintenance in the floor above me hit me twice: once very early in the morning and once at 2–3 am. The window in my lower‑floor room wouldn’t open and was transparent to the street, which I only realized after a while. The room was missing toiletries and a bathrobe. Nothing was a big deal, but I expected perfection from a hotel as beautiful as this.

Doron·Há 3 semanas

The design is very good and the place is very clean. The staff were rude and not helpful.

Pilar·Há 4 semanas

The rooms are new, clean, and spacious. The reception and restaurant service is terrible.

Marcelo·Há um mês

“A very disappointing experience”

The hotel’s design is beautiful and it has real potential to be great. The area is up and coming, with new openings. The furniture was gorgeous and the wine hour is a nice touch. The ancient baths underneath the hotel were the highlight of the stay. Having stayed at another Brochner Hotel before, I had high expectations, partly because of the booking cost. At check‑in, there was barely a greeting, no questions asked, no polite chit‑chat or courtesy extended. An issue seemed to arise, but instead of discussing it with us, the receptionist called a co‑worker over. We were assigned a completely incorrect room in another part of the building—not the Heritage wing—so we had to go back. It was very late after a delayed flight and car‑hire trouble, and we just wanted to sleep. I don’t recall an apology, but a new room key was given. Again, it wasn’t the room I had booked. Tired, we decided to sleep and deal with it in the morning. The room in question was warm; the air‑con clearly wasn’t working. I sweated all night and barely slept. Not great after a long travel day on the first day. The room was small, had a sliver of a window and a sliver of a wardrobe, feeling like a one‑person room. Angry, hot, tired, and the most claustrophobic I’ve ever felt in a hotel, I went to reception and was offered about four other different rooms. It makes you wonder why I was given such a tiny, incorrect room supposedly for two guests in the first place. The third room was better, but the air‑con still didn’t work for the entire stay. I messaged, I went to the front desk. Nothing was done. I felt ignored. We did not feel welcome. On leaving, the goodbye was abrupt. Even after a few months I’m still perplexed by the service at this hotel. For the price and reputation, it was a seriously disappointing stay.

Emma·Há um mês

“A Beautifully Reimagined Brewery, an Exceptional Stay”

The stay was exceptional in a beautifully transformed former brewery. The concept is fantastic: the building’s industrial heritage blends seamlessly with carefully chosen materials, stylish interiors, and thoughtful design. The hotel feels like an experience in itself. We loved the location in the beautiful Carlsberg district, with easy access to central Copenhagen and its attractions. A wonderful choice for anyone who appreciates architecture, comfort, and a neighbourhood with real character. We thoroughly enjoyed our stay and would recommend it without hesitation. The only negative was the gym.

George·Há um mês