The breakfast and the breakfast team were great. Desayuno y servicio al cliente en el área de desayuno. During check‑in, the front desk receptionist did not provide a proper welcome. She was not friendly, did not explain the hotel's amenities, did not inform us about the incidental hold, and did not give me a copy of the receipt. Although the room smelled clean, it was not actually clean. The carpet was sticky, which was very unpleasant. We were also unable to use the pool because it was dirty. We requested housekeeping service, but the room was not cleaned. They only straightened the dirty bed sheets and replaced the towels. When we requested housekeeping, we also informed them that the bathroom was out of body wash and conditioner, but those items were never replenished. For a Marriott hotel, this was a very disappointing experience, especially considering the price we paid. I was truly disappointed and would not recommend this particular property. I had been looking forward to spending quality time with my daughter, whom I hadn't seen in a long time, but unfortunately this stay took away from that experience. It was very disappointing. Al hacer el check in la recepcionista no nos recibió correctamente. No nos dio la bienvenida cordialmente, no orientó sobre las facilidades y no nos orientó sobre el cargo por incidental, ni me entregó el recibo. El cuarto tenía olor a "limpio" pero no estaba limpio, la alfombra estaba pegajosa. No pudimos utilizar la piscina porque estaba sucia. Solicitamos limpieza del cuarto y no lo limpiaron, solo acomodaron las sábanas sucias y pusieron toallas; cuando previamente se solicitó el servicio de limpieza, se informó que no había body wash ni acondicionador en el baño. No pusieron de repuesto. En realidad, para ser uno de los hoteles del Marriot, fue una experiencia desagradable para el costo del lugar. Realmente quedé decepcionada. Por lo menos este, no lo recomiendo. No pude pasar unos buenos días junto a mi hija, que llevaba tiempo sin verla. Muy lamentable
Lilliam·Há 3 meses