“The location of the property is excellent, and the staff are absolutely wonderful. However, one other thing I would ment”
We appreciated how close the hotel was to the Trevi Fountain and its central position, which made city exploration and visiting the main sights easy. The staff were brilliant, going above and beyond to help us celebrate our daughter’s 18th birthday; they even bought her a cake and offered to help decorate, a thoughtful gesture that made the day extra special. We were grateful for their kindness and generosity, a real credit to the property. We stayed for four nights. On the first night we arrived late after a flight, so we didn’t notice any issues. On the second night we encountered a horrible smell from the shower drain, resembling raw sewage. We reported it daily; the staff responded and tried to clean it, but the fix was only temporary and the odor returned almost immediately after using the bathroom. The problem was worsened by the extreme heat – opening the windows meant the air conditioning wouldn’t run, forcing us to choose between the smell and the heat. It really dampened our stay and raised concerns about potential health risks from such a strong sewage odor. If we had stayed longer than four nights, we would have looked for another place. It’s a shame because the hotel’s central location is fantastic and the staff are helpful and responsive, but the drainage issue seriously affected our experience and needs proper investigation and resolution. No guest should endure such an unpleasant smell, especially when paying for accommodation where comfort and cleanliness should be a basic expectation.
Ruth·Há 3 semanas