Holiday Inn Hotel & Suites - Joliet Southwest by IHG

“Great stay”

The bed was good, the property was new, the room was spacious with a nice bathroom, and the breakfast was good.

John·Há 2 semanas

I appreciate that you can use your room key for the elevator, and the rooms themselves are nice with a comfy bed. I’m disappointed that breakfast isn’t included when you’re paying a premium rate, and I didn’t like having to pay extra for it. Also, the smoke detector (two in the king suite) makes me uneasy because if I smoke anything it triggers the office alarm.

Zane·Há um mês

“Disgusting —The absolute worst hotel experience of my life”

Nothing good to mention. The drain was clogged and spewing dirt and sand; staff promised a fix but never did. The door lock was broken and I couldn’t get in multiple times, forcing me to go to the front desk three times to get the manager to help me into our own room. The door battery was dead and they said we might “probably” get back in at least once more before the charge died. The room smelled like mold, the shower curtain let water escape everywhere, and there were children swimming in the swamp lake outside with toads. We overbooked the room (had a duplicate reservation) and the staff even convinced me to go for a refund on my stay— they told me not to check in, which was a huge waste of time. Now I’m stuck with a $750 bill for a room I didn’t even check into. No help at all, and even though I disputed the transaction, no one will listen. I’m sure they’ll delete this review. Not only did I have to stay in this terrible room, but I was charged twice for it.

Megumi·Há um mês

“Disappointed”

Location. See pictures- the room was uncomfortably humid, as shown in the wet wallpaper picture. Bathroom door hinge 1/2 off & torn off dresser material

Suzan·Há um mês

The staff were very helpful and friendly.

Kathy·Há 2 meses