Fairfield by Marriott Belitung

The location is great, the staff are incredibly friendly and helpful, the restaurant is just good, and the breakfast buffet is very extensive. The QR‑based menu system is a bit of a learning curve, and the exterior maintenance could be better—both the building and the garden.

John·Há 2 semanas

“Un séjour mémorable”

Nous avons passé un séjour particulièrement agréable dans cet Nous avons eu la divine surprise d'être surclassés dans une magnifique chambre offrant une vue splendide sur l'océan. ​Ce qui fait réellement la différence ici, c'est la qualité du service. L'ensemble de l'équipe — de la réception au personnel du restaurant — est d'une gentillesse incroyable, toujours attentionné, prévenant et d'une grande bienveillance. C'est un réel plaisir de se sentir aussi bien accueilli. ​Côté restauration, c'est un sans-faute du matin au soir : ​Le petit-déjeuner : Un buffet très diversifié et délicieux, proposant aussi bien des plats locaux indonésiens savoureux que des gâteaux et des viennoiseries. ​Le déjeuner et le dîner : Les plats proposés à la carte au restaurant sont tout aussi bons, bien cuisinés et servis en portions très généreuses ! ​Enfin, le cadre extérieur est très bien aménagé et entretenu, avec un atout majeur : un accès direct à la mer via un petit escalier, idéal pour aller se baigner facilement. ​Un grand merci à toute l'équipe pour ce moment. Nous recommandons cet établissement les yeux fermés !

Béatrice·Há 4 semanas

“This Did Not Feel Like a Marriott Property”

We booked a Junior Suite but found the room in poor condition, with cockroaches in both the bedroom and bathroom and yellow, unclean sheets and towels. Breakfast was lackluster; the selection was limited and I mostly ate fruit and eggs, which was fine, but the Indonesian food could have been better. Complimentary unfiltered coffee was only offered on the first day; when I asked for black coffee from the espresso machine, I was told to pay. I don’t mind paying for extras, but basic coffee should be part of breakfast. Our room was directly under the breakfast/lounge area, so every morning we were woken by people dragging chairs and tables, especially at night when staff prepared breakfast. There seemed to be no consideration for guests below. The biggest issue was the seafood all‑you‑can‑eat dinner, which caused both of us severe diarrhea. When we asked if the hotel had received similar complaints, we received no clear answer, only an offer to speak with the chef. With cockroaches, questionable cleanliness, excessive noise, poor breakfast, and a concerning food experience, this was far below what I expect from a Marriott. Management seriously needs to review its housekeeping, F&B, and guest‑service standards.

Yugo·Há um mês

“Le meravigliose spiagge bianche di Belitung”

The hotel was clean, the room was comfortable and spacious, and we had a sea view. The staff were very friendly and helpful, and on‑site dining was possible with excellent breakfast. The location is “near the city,” on the west side of the island where the sun sets, and from the hotel you can see beautiful sunsets. The downside is that the hotel sits in a low‑tide zone; during the week we stayed, the morning tide had receded completely, so to find a beach you need to scooter north for about 20/25 minutes. That said, the island’s non‑tide beaches are spectacular, a true paradise. The hotel does not have a beach; you access the sea via a concrete ladder, and there are no loungers or sunbeds in the sea area, only at the pool.

Silvia·Há um mês

The breakfast was fantastic, but the power outlets were difficult to use.

Shu·Há um mês