I booked a standalone villa near the train station, expecting a spacious room as described, but the owner immediately wanted me to add him on Line and only at 11 pm did he say the power had gone out and that I should move to a different room on Xiansheng Road or rebook elsewhere. When I finally arrived in Taitung, the owner had arranged for two rooms on the fourth floor of a four‑storey building, which were small and, worse, illegal homestays. The owner apologized repeatedly, but I felt he was utterly insincere and irresponsible. I travel internationally and when a reservation issue arises I expect an upgrade to a better level, not a half‑hearted excuse. The owner also insisted on cash only, no credit card, and the next day offered a small refund of 500–600, which I found unacceptable. Our family stayed in an illegal homestay and the upstairs guests kept us awake several times at 3 a.m. because we had requested a high‑floor room in the original booking. This operator seems to care only about profit and a one‑time deal; if he wants to keep a business going he needs to show sincerity in fixing his problems.
Yufang·Há 2 anos