Viceroy Kopaonik Resort & Spa

“Super lokacija, divne sobe”

The room was comfortable, the mattress and bed were perfect, and the bathroom was large. The toilet’s water closet didn’t work, so we used a trash bucket to pour water. The air‑conditioning system also failed; it couldn’t be turned off with the button, so the staff had to manually switch it off when we realized it was too noisy for sleeping.

Dragana·Há 5 meses

The spot was great, the interior looked nice and the food hit the mark, but the staff at the restaurant seemed a bit off‑beat. The playroom was a big let‑down because there were no attendants to watch the kids, and after 5 the kids couldn’t even go into the pool.

Mila·Há 7 meses

“A disappointing and overpriced stay marked by a canceled reservation, poor handling by staff, additional unexpected char”

We were really let down at Viceroy Hotel Kopaonik. We had paid in full, then a week before we upgraded to a room with two separate beds and were asked for an extra €30, the only extra cost. The same day our reservation got cancelled, but both the travel site and the hotel assured us everything was fine and we could just show up. When we arrived, we were told there was no room left. The front desk didn’t help much; instead of a fix they told us to book a new room at a higher price. The hotel’s own rate was already higher, so we ended up booking a same‑day room that cost more than our original booking. After a long trip with few options, we had no choice. Only after asking twice did we get a free drink. On top of that, one elevator was broken, the spa pool water wasn’t warm, the room had low hot water, parking wasn’t included, ski storage cost extra, and the breakfast staff were rude, yanked me from the first table and forced me to sit at an unfinished table with no cutlery or napkins, so I had to grab those from other tables. Overall, the hotel feels overpriced for the service and experience. For a supposedly high‑end place we expected better organization and care. The only bright spot was the bar, especially Sofia who was kind and understanding.

Nikola·Há 7 meses

“Place to be!”

The place sits right in front of the three main lifts. Every amenity, the spa, the modern room design, the variety and quality of the meals, and the staff’s attentiveness and hospitality all went beyond what Serbian and global standards usually offer. The outdoor pool overlooking the mountain is a special touch, perfect for winding down after a day on the slopes. We’ll definitely return.

Ana·Há 7 meses

“Very good”

Position, accommodation, room view. Garage, parking , breakfast service

Branko·Há 7 meses