“Rất thất vọng vì resort rất không biết lắng nghe khách hàng. Họ chỉ khăng khăng tính phí này phí kia một cách vô lý, kèm”
I was utterly disappointed by everything here. From the staff to the service, nothing met my expectations. My partner said the dog meat was sold at the stall, the breakfast buffet was missing and had to order individually, and we waited over an hour for it; an extra 300k was charged for children even though there was no buffet as described in the package. The pool was dirty, and by the afternoon it was full of swimming students; only after complaining was it fixed. The front desk was absent that day (not sure if it was the same on other days), and even when I called the number on the instructions, they couldn't help. The slippers in the room were broken, and the front desk didn't resolve it; at checkout they demanded 100k per pair? I had upgraded to a sea‑view room for an extra 200k, but there was no view at all. Wi‑Fi was weak, no signal for 4G, and it kept dropping. Even though the room was clean and spacious, the experience was terrible and I will never return.
YếnHá 4 meses